The term and condition governing the relationship between travel agents and their clients are prerequisites for all commercial transaction, these conditions are an integral part of contracts, verbal or written between Vietnam Original Travel and its customers.

1. Registration and payment
We are asking for a deposit of 20% of your trip to record your request upon confirmation by bank transfer, in this case, the costs of the transfer at your side. The balance of your trip must be received upon arrival in Vietnam, Laos or Cambodia, you charge the balance either by credit card or cash but is it better to pay in cash. For the payment, thank you for your bank transfer to our accounts as follows:

a. Bank transfert

Beneficiary: C.TY TNHH DU LICH LU HANH QUOC TE COI NGUON VIET
Account number: 0011372921562 in USD
                          0011142921577 in Euros
                          0011002921552 in VND
Swift code: B F T V V N V X 0 0 1
Bank name: JOINT-STOCK BANK FOR FOREIGN TRADE OF VIETNAM
Bank adresse: 31 – 33 Ngo Quyen St, Hoan Kiem Dist, Hanoi, Vietnam 
Website: www.vietcombank.com.vn

2. Prices:
Prices are calculated in USD or Euros, they are determined based on services provided in the program and depending on a number of nights, participants ... They may be modified in case of change in airfares, exchange rate or economic conditions of the countries visited. In case of price increases, a detailed statement will be issued to the client justify the increase.

Prices do not include service prior to registration at the airport of departure, nor drinks, tips and personal expenses or visa costs.

3. Liability Insurance
Vietnam Original Travel is not responsible for damage committed by tourists or for the costs caused by an accident, natural disaster, a political problem. Customers must have an individual travel insurance. Vietnam Original Travel is not responsible for delays or impediments due to air and ground transportation. Viet Original Travel will do its best to find an alternative by proposing a solution of similar value. All participants said they agree with the conditions previously described.

4: Cancellation
In case of cancellation by customers in any reason, customer agrees to pay the cancellation fee as follows:

>30 days before departure: Unpaid
>15 - 19 days before departure: 30% of total
>14 - 4 days before departure: 50% of total
>4 days before departure: 100% of the total

This rule is applied to all services booked by customers in Vietnam Original Travel.

5: Complaints
The customer must submit his claim by registered letter with acknowledgment of receipt within 6 days from the date of his return, including supporting documents to be sent to the organizer. Any claim not to have been formulated using the above procedure may be admissible.

6: Formalities
Prior to the contract, the seller informs the customer of the various administrative or health requirements for the execution of the trip (identity card, passport, visa, vaccinations ...). Their performance and costs resulting from obligations to one customer.

7: Hotels
The rules of the international hospitality industry want the participants release their room before noon. The new functions of the rooms are from 14 hours. The classification of hotels in this brochure is not arbitrary and reflects the information we received from our correspondents.

8: Reducing child
Children under 2 years not occupying an aircraft seat individual nor an adult bed, will pay for accommodation and meals on the spot. Children over 2 to 5 years will pay 40% of the adult bed. The tariff will be 60% of the adult in a position of having an extra bed.  Children over 5 years is considered an adult (reduction possible => us).

9: Validity
These prices are valid for the duration specified in the pricing, invoice or other document distributed Vietnam Original Travel clients. Vietnam Original Travel guarantees the validity of the charges, invoices or documents delivered to customers at the time of distribution. But prices may be subject to adjustment in certain cases of force majeure (fluctuation in the rate of exchange, tax status newly enacted, etc ...) and with or without notice in advance of us